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PayX Remittance PayX Core

Frequently Asked Questions

General Questions

PayX is a cross-border remittance platform that enables fast, secure, and affordable money transfers from the U.S. to various countries. With multiple payout options, including bank deposits, mobile wallets, and card payouts, PayX makes international money transfers seamless.

PayX currently supports transfers to:

  • China

  • India

  • Philippines

  • Vietnam

  • Nepal

We are continuously expanding our coverage. Stay tuned for updates!

PayX provides flexible real-time payout options based on the recipient’s country:
Country Payout Options
China Wallet (AliPay), Card (UnionPay)
India Bank deposit (All banks)
Philippines Bank deposit (All banks), Wallet (GCash, PayMaya)
Vietnam Bank deposit (All banks), Wallet (MoMo, VNPT, Zalo)
Nepal Bank deposit (All banks), Wallet (eSewa, Khalti)
 

Select a payout option based on what’s most convenient for your recipient:

  • Bank deposit: Best for recipients who prefer funds directly in their bank accounts.

  • Mobile wallets: Ideal for recipients who prefer fast and mobile-friendly transactions.

  • Card payout (China only): Great for recipients who want funds credited directly to their UnionPay card.

Transaction Processing & Speed

Transfer speed depends on the recipient’s country and payout method:

  • Real-time: Most transactions (wallet and bank payouts) are processed instantly.

  • Next business day (T+1): Some bank payouts (e.g., USD to Vietnam) may take an extra business day.

You can track your transfer in real-time via the PayX app or website under the “Transaction History” section.

Once a transaction is processed, it cannot be canceled. However, if the transfer is still pending, please contact PayX Support to check if modifications are possible.

Fees & Pricing

PayX offers transparent, low-cost pricing with percentage-based fees capped at a maximum amount per country. Fees vary based on the recipient’s location and payout method. You can check the exact fee before confirming a transfer in the PayX app—no hidden charges, ever.

No, PayX ensures 100% transparency. The final fee is displayed before confirming the transaction—no surprises.

Each country has a maximum fee cap, meaning you won’t pay beyond a certain limit even for large transactions. This keeps costs predictable and competitive.

Security & Compliance

Yes. PayX follows strict encryption, fraud prevention, and compliance protocols to keep your transactions safe.

Yes. PayX adheres to Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations to ensure secure and legal transactions. You may be required to verify your identity before making transfers.

Support & Troubleshooting

If your transfer is delayed beyond the estimated timeframe, please contact PayX Support with your transaction details.

You can reach PayX customer support 24/7 via: